Last night I received a call from the field from one of our Delivery Managers. For Fellowship Technologies, a Delivery Manager is a consultant who works with a church partner (customer) to assist them with their implementation of Fellowship One. The purpose of the call was that the Delivery Manager wanted me to know that the church partner could ...

After recently watching several churches modify their process for children’s check-in to accommodate our check-in module, it occurred to me how much “queuing theory” comes into play.  How a church establishes its check-in queue can make all the difference whether a family believes they are waiting a long time or ...

A fundamental building block that will allow a church to better care for its people is better quality information.  However, if the church’s ministries are allowed to NOT use the church management system and its underlying database of people, they will end up keeping valuable information somewhere else.  That central database is ...

I was visiting with a customer recently and we were talking about their church’s philosophy on getting people involved in the church.  During the conversation it became clear to both of us that, although their church offered many opportunities to get involved, there was not a real push from church leadership to encourage any ...

In the early 1990’s, Dr. Michael Hammer touched off an entire wave of reengineering work with his July 1990 Harvard Business Review article titled: Reengineering Work: Don’t Automate, Obliterate. There were many, many consulting practices in the private and public sectors built on the concepts Dr. Hammer wrote about. However, as I get ...